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Salon Du Chocolat, 1 Utama

Updated 2026-07-06 · 2,606 reviewed · 432 listed · Scored from 165 Google reviews · How we rank ›

4.3(165) 69 composite score See reviews on Google ✓ Verified
Bakery & Dessert CafesSpecialty Coffee & Roastery Cafes
Salon Du Chocolat, 1 Utama
Services
Bakery & Dessert Cafes, Specialty Coffee & Roastery Cafes
Reviews
165

What recent reviews say

Salon Du Chocolat wins genuine praise for waffles, brownies, and crepes when execution is steady: customers linger over pistachio toppings, rich chocolate, and carefully balanced sweetness. The problem is inconsistency. Pancakes confuse the kitchen-multiple reviews report the same undercooked or floury texture. Staff range from genuinely warm to dismissively rude, sometimes within the same visit. Prices have climbed while portions shrink, pricing out loyal customers who remember better value. A kiosk-sized venue inside 1 Utama that nails some items brilliantly and stumbles on others.

The business responds to feedback, which counts. But until pancakes cook through and portion-to-price logic rights itself, expect mixed experiences even on the same order.

Praised for
  • excellent waffles and specialty desserts
  • chocolate quality and flavour depth
  • friendly and attentive service (when present)
  • attractive plating and presentation
Watch-outs
  • shrinking portions with rising prices
  • inconsistent pancake execution (undercooked, dense, floury)
  • staff rudeness and dismissive attitudes
  • gap between advertised pictures and actual product
great-coffeefriendly-staffinstagrammable-decoroverpriced
Best for: Chocolate enthusiasts wanting waffles and crepes on a single visit.
Think twice if: Pancakes are hit-or-miss; portions have shrunk while prices climbed. Staff attitude can range from warm to dismissive.

Strengths

  • Waffles and crepes with precision chocolate work
  • Specialty items like pistachio brownies and sizzling brownies
  • Attractive plating draws Instagram interest

Worth knowing

  • Pancakes consistently undercooked or dense; reviewers report hearing identical complaints at neighbouring tables
  • Waffle stick (not listed on physical menu, available via QR code)
  • Sizzling brownies and pistachio brownie variants praised
  • Management responds to complaints; one reviewer thanked them for addressing packing feedback

What reviews say by service

Bakery & Dessert Cafes
Waffles, crepes, and brownies excel; pancakes consistently undercooked or dense.
Specialty Coffee & Roastery Cafes
Milkshakes and lattes praised for taste; chocolate quality noted as good to excellent when execution is steady.

How it compares

  • Rated 4.3 against a 4.43 average across the 112 bakery & dessert cafes businesses listed here.
  • Has more Google reviews than 42% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 54
Review volume 96
Review recency 93
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
107
4
28
3
10
2
6
1
14

Common questions

Are portions getting smaller?
Yes. Multiple recent reviews report shrinking portions paired with price increases over time. Early customers say satisfaction has dropped.
Do the waffles live up to the hype?
Often yes. Several reviewers single out waffles (especially blueberry cream cheese and peanut butter flavours) as reliably good, with prompt service.
What's the waffle stick I keep seeing mentioned?
A dark and milk chocolate waffle wand available via the QR code menu, not listed on the physical menu. Reviewers say one serves two people after a meal.

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Last updated 2026-07-06