Core details are sourced from this business's Google Business Profile (checked 2026-10-15). Website-sourced details were fetched 2026-07-06.
Reviewers split sharply on this J.CO outlet. Many praise the donuts, but recent visits bring complaints about slow counter service and staff who seem distracted or unfriendly.
Some diners single out named staff for warm, patient help, while others describe idle workers and dry donuts. Complaints also include boxes handled carelessly and an order shortfall. The 3.6 rating reflects this uneven experience.
Reviewers at this branch often praise the staff, especially a cashier named Farah. Many say service is quick and polite, even during busy periods. Cheesecake and lattes come up again and again as reliable favourites. Cake quality is less consistent. Some diners found a chocolate cake dry and a velvet cake sour. One person was annoyed that cake arrived before the main meal.
Shoppers often praise the staff for being warm and helpful. Many say the egg and cheese tarts taste great, and a few mention quick service at the counter. Tasters are offered before buying, which helps first-timers choose. One reviewer called the tarts fancy but pricey, so a few buyers feel the cost is high. Reviews are mostly short, so detail on the wider menu is thin.
Reviewers repeatedly praise the staff, especially servers named Khan and Hero. Many guests like the food, the hot chocolate, and the relaxed mood. The 4.7 rating across 1427 Google reviews shows strong, steady approval. Service speed is the main weak point. One recent one-star review describes a long wait of almost 45 minutes for drinks alone. That reviewer says it happened more than once, so the problem may come and go.
Last updated 2026-10-15
