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Bungkus Kaw Kaw • 1 Utama Shopping Centre

Updated 2026-10-15 · 2,839 reviewed · 475 listed · Scored from 797 Google reviews · How we rank ›

4.4(797) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Tea Houses & Traditional Tea Cafes
Bungkus Kaw Kaw • 1 Utama Shopping Centre
Location
Bandar Utama, Petaling Jaya
Service
Tea Houses & Traditional Tea Cafes
Reviews
797
Best for
Quick drinks and local snacks for shoppers who can handle a wait

Core details are sourced from this business's Google Business Profile (checked 2026-10-15). Website-sourced details were fetched 2026-07-12.

What do recent reviews say?

Many visitors rate the drinks and food well, and the 4.4 star average is strong. The recent reviews, though, return again and again to rude cashiers and slow service. Several 1 star reviews describe waits of 20 to 25 minutes.

Regulars say the menu is worth a visit, especially the teh tarik and nasi lemak. Complaints include cold dishes, thin portions, too much ice, and sweetness that some found too strong. One reviewer reported cockroaches on a counter at the 1 Utama branch, which is a serious worry.

Praised for
  • Strong 4.4 rating across 797 reviews
  • Good food for some regulars
  • Drinks loved by some (teh tarik, C tea)
  • Popular 1 Utama outlet
Watch-outs
  • Rude or unfriendly staff, especially cashiers
  • Long waits for food and orders
  • Cold food and small portions
  • Cleanliness concerns, including pests at 1 Utama
great-coffeefriendly-staffslow-servicelong-wait-timesoverpricedclean-restroomgood-for-groupsunique-menu
Best for: Quick drinks and local snacks for shoppers who can handle a wait
Think twice if: You need fast service, friendly counter staff, or hot food. Recent reviews raise these points often.

What are they good at?

  • Well-known tea house drinks like Teh Tarik Kaw Kaw
  • Large review base with a 4.4 average
  • Takeaway and dine-in at 1 Utama

Worth knowing

  • Website lists Kopi Kaw Kaw, Teh Tarik Kaw Kaw, Cham Kaw Kaw, and Milo Dinosaur Kaw Kaw
  • Website says the business has operated since 2019
  • Website lists Malaysia Book of Records as a claim
  • Reviewers name the 1 Utama outlet specifically for service and pest concerns

What reviews say by service

Tea Houses & Traditional Tea Cafes
Teh tarik and C tea praised by some, but a few say taste and sugar level changed.
Brunch & All-Day Dining Cafes
Nasi lemak and mee siam mentioned, with mixed views on portions and temperature.

How it compares

  • Rated 4.4 against a 4.35 average across the 84 tea houses & traditional tea cafes businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 60
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 30

Rating breakdown

5
600
4
73
3
29
2
13
1
82

FAQ

Is there a long wait for food?
Several recent reviews mention waits of 20 to 25 minutes for food or drinks at the 1 Utama branch.
Does the business take takeaway orders?
Yes, one reviewer ordered takeaway, and the website lists nasi lemak bungkus among its services.
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Last updated 2026-10-15