Coffee Bean delivers solid coffee and tea in a relaxed setting, with staff who can be genuinely helpful and engaged. However, service swings wildly: some visits bring attentive handling and perfect drink timing, while others mean ignored customers, lost orders, and dismissive attitudes from behind the counter.
Strong service from named staff like Farah and Paran drives many positive visits, with the Hokkaido cheese cake a reliable draw. However, cake timing during meals and quality consistency (dryness, custom decoration accuracy) frustrate customers enough that some say they won't return for desserts specifically.
The 4.7-star rating masks a stark divide: most days feel like a neighbourhood gem with good coffee, honest pastries, and warm staff who remember orders. Yet one-star reviewers hit the same problems repeatedly: a 30-minute wait for toast that costs RM26, drinks remade twice and still tasting watered down, and at least one customer spotting a cockroach during their meal. The kitchen seems inconsistent, and pricing doesn't match speed or portion reality for some. Service swings wildly depending on who's behind the counter. Some mention "sweetest staff" and baristas doing latte art; others describe a foreign waitress with no smile and minimal warmth. Food quality varies too: wagyu and sourdough land five stars, while the same establishment's matcha and seasoning-free pasta disappoint others paying RM17 to RM47 per item.
Most diners praise the steak quality and portion size, with several naming servers Al-Amin and Sumon for exceptional friendliness and speed. Food arrives hot and cooked to request, and the overall price-to-portion ratio feels fair to most. However, inconsistent staffing creates friction during peak times, with reviewers reporting difficulty getting waiters' attention. Menu labeling (organic/grass-fed items, "detox" mocktails) sometimes disappoints against availability, and one guest found dirty cutlery and limited customization undermining an otherwise premium experience.
Last updated 2026-07-06
