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The Coffee Bean & Tea Leaf Jaya One

Updated 2026-10-15 · 2,839 reviewed · 475 listed · Scored from 122 Google reviews · How we rank ›

4.0(122) 67 composite score See reviews on Google ✓ Google-verified
Tea Houses & Traditional Tea CafesStudy / Laptop-Friendly Cafes
The Coffee Bean & Tea Leaf Jaya One
Location
Section 13, Petaling Jaya
Services
Tea Houses & Traditional Tea Cafes, Study / Laptop-Friendly Cafes
Reviews
122
Best for
Fans of signature OTR drinks who can order at the counter

Core details are sourced from this business's Google Business Profile (checked 2026-10-15). Website-sourced details were fetched 2026-07-06.

What do recent reviews say?

Reviewers praise the friendly baristas and the OTR drinks, especially with cream crown toppings. App orders are the main sore point. Several guests waited 20 to 45 minutes, and some drinks came out late or melted.

Praised for
  • Friendly, helpful baristas
  • Signature OTR drinks and cream crown toppings
  • Good taste and customisation
  • Comfortable seating
Watch-outs
  • Slow service on app orders
  • Orders marked ready but not ready
  • Rude or unhelpful staff at times
  • Melted or inaccurate drinks
friendly-staffgreat-coffeeslow-servicelong-wait-timesunique-menu
Best for: Fans of signature OTR drinks who can order at the counter
Think twice if: You rely on app or Grab orders and need them on time.

What are they good at?

  • OTR signature drinks
  • Cream crown toppings
  • Friendly baristas
  • Named Jaya One branch in Section 13

Worth knowing

  • Reviewers name barista Danish and staff member Hafez for good service
  • Reviewers call out OTR pistachio, espresso, and rose drinks
  • Some app orders waited 20 to 45 minutes
  • Website says the brand dates to 1963 (their claim)

What reviews say by service

Tea Houses & Traditional Tea Cafes
Reviewers mention tea and coffee drinks, but tea itself is rarely discussed.

How it compares

  • Rated 4 against a 4.35 average across the 84 tea houses & traditional tea cafes businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 38
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
80
4
10
3
4
2
6
1
22

FAQ

Does this branch take app orders?
Yes. Several reviewers placed orders through the app and for pickup, though some reported long waits and early or late ready notices.
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Last updated 2026-10-15