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The Coffee Bean & Tea Leaf

Updated 2026-10-15 · 2,839 reviewed · 475 listed · Scored from 300 Google reviews · How we rank ›

4.0(300) 69 composite score See reviews on Google ✓ Google-verified
Study / Laptop-Friendly Cafes
The Coffee Bean & Tea Leaf
Location
SS 2, Petaling Jaya
Service
Study / Laptop-Friendly Cafes
Reviews
300
Ranking
#69 in Study / Laptop-Friendly Cafes
Best for
Casual drink and cake stops when you can plan around peak times

Core details are sourced from this business's Google Business Profile (checked 2026-10-15). Website-sourced details were fetched 2026-07-06.

What do recent reviews say?

The SS 2 branch of The Coffee Bean & Tea Leaf earns a 4 average from 300 Google reviews. Many visitors praise friendly staff and a cozy, clean room. Long waits and app order mix-ups show up often in the recent complaints.

Praise for individual staff and the tiramisu sits alongside frustration with slow drinks and rude replies. Several reviewers say the upstairs floor is often closed, and some were turned away near closing time. Service quality seems to swing from visit to visit, so timing matters.

Praised for
  • Friendly, attentive staff at some visits
  • Cozy, clean dining space
  • Tasty cakes and tiramisu
  • Quick, efficient service on some visits
Watch-outs
  • Long waits for drinks and app orders
  • Upstairs area often closed
  • Staff unhelpful or rude at times
  • Short or incorrect drink serving
friendly-staffcozy-ambianceclean-restroomslow-servicelong-wait-timesnoisy-crowded
Best for: Casual drink and cake stops when you can plan around peak times
Think twice if: You are in a rush or need the upstairs seating, which reviewers say is often closed.

What are they good at?

  • Coffee, tea, and cake menu
  • Cozy, clean seating
  • Friendly staff at some visits
  • Known coffee chain brand

Worth knowing

  • Reviewers name staff Nabil, Muaz, Ching, and Miqail for good service
  • Reviewers name Afiq in a voucher complaint
  • A reviewer says a drink took 30 minutes to make
  • Website says the business has operated since 1963

What reviews say by service

Bakery & Dessert Cafes
Tiramisu and blueberry cake praised as tasty and not too sweet.
Brunch & All-Day Dining Cafes
One reviewer calls the pizza worth buying; other food praise is limited.

How it compares

  • Rated 4 against a 4.44 average across the 132 study / laptop-friendly cafes businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 35
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
165
4
65
3
23
2
11
1
36

FAQ

Is the upstairs seating open?
Several recent reviews say the upstairs area was closed on their visits. Check with the branch before you go.
Can I use vouchers in-store?
One reviewer said staff first told them vouchers only worked in the app. They later found the terms allowed in-store use for all food items.
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Last updated 2026-10-15