Core details are sourced from this business's Google Business Profile (checked 2026-10-15). Website-sourced details were fetched 2026-07-06.
Most recent reviewers praise the staff for being friendly and quick. Named staff members Kartikah and Kathika get repeated shout-outs. One reviewer had a rude exchange at the counter and said the air conditioning ran hot.
ZUS Coffee Meets Pastry at 1 Utama holds a 4.3 rating from 336 Google reviews. Recent reviewers mostly praise friendly staff, cozy seating, and drinks. Several say it works well for laptop time. Complaints are absent in the recent sample.
Visitors keep coming back to the friendly staff and the food. Reviews often mention the croissants, sourdough breakfast, and cakes as tasty. Many say the room feels comfortable and calm. The service earns the most praise, with one reviewer calling it superb and another singling out a lady on the team. Drinks get shout-outs too, including the chocolate drinks and the tea selection. The Bandar Utama branch rates 4.2 across 355 Google reviews, with 64% five-star ratings.
Regulars often praise the coffee, especially the iced long black and cold brew, and the calm, cozy room. Service is the sore point. Several reviewers found staff cold or rude, and a few say recent visits felt worse. Desserts split opinion. Reviewers call cakes like the Uptown Earl Grey and lemon cream cheese slice dry or too sweet. Seating is tight during lunch and dinner rushes. The Old School pandan cake earned a kinder review, and prices run high for drinks.
Last updated 2026-10-15
