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Kafe Ruuma @ 3 Damansara

Updated 2026-07-06 · 2,606 reviewed · 432 listed · Scored from 210 Google reviews · How we rank ›

4.0(210) 68 composite score See reviews on Google ✓ Verified
Specialty Coffee & Roastery CafesHalal / Muslim-Friendly Cafes
Kafe Ruuma @ 3 Damansara
Services
Specialty Coffee & Roastery Cafes, Halal / Muslim-Friendly Cafes
Reviews
210

What recent reviews say

Kafe Ruuma draws regulars for fried chicken that rivals big chains and a spacious, air-conditioned setting good for quick meals. The nasi lemak ayam goreng at RM7.30 (plus service tax) is the flagship. Staff behaviour is the stumbling block: cashiers have been called rude, inattentive, and unwilling to handle custom requests, while kitchen speed disappoints even when the cafe is half-full. Food quality swings between reliable and careless (drumstick substitutions, undercooked vegetables, hollow meat pieces reported). Prices feel reasonable for the mall location, though the 6% service tax on top of listed prices catches people off guard.

Muslim-friendly options and authentic Malaysian cuisine are core to their offering, yet execution wobbles on service attitude and consistency. Regulars who tolerate the friction appreciate the value and taste; newcomers hit by poor counter interactions or order mishaps tend not to return.

Recent shift: Staff courtesy issues persist as of a week ago. Quality control (order accuracy, food prep) remains inconsistent through recent reviews. No positive turnaround evident.

Praised for
  • fried chicken quality (exceeds KFC/McDonald's)
  • spacious modern setting with ample seating
  • quick meals and good value
  • nasi lemak is popular and palatable
Watch-outs
  • cashier and counter staff rudeness and inattentiveness
  • order accuracy and special requests ignored
  • slow food preparation despite off-peak hours
  • service tax added to displayed prices (misleading)
  • inconsistent food quality (raw ingredients, hollow meat)
friendly-staffgood-valuegenerous-portionsslow-servicenoisy-crowded
Best for: Hungry office workers and families wanting quick, affordable Malaysian meals in a spacious setting.
Think twice if: Staff rudeness and order mistakes have driven away customers. Slow food prep and refusal to customise orders are persistent complaints.

Strengths

  • Fried chicken compared favourably to KFC and McDonald's
  • Spacious modern setting with good parking and air conditioning
  • Affordable Malaysian meals in mall locations
  • Halal-certified authentic Malaysian cuisine

Worth knowing

  • Nasi lemak ayam goreng signature dish (RM6.90 before 6% service tax)
  • Young coconut available (RM4.50)
  • Large floor space with bench seating
  • Fried chicken marketed as superior to KFC/McDonald's/A&W
  • Karipap (RM3.50) considered overpriced relative to IKEA
  • Service tax (6%) added to all menu prices at checkout
  • Wait times of 15-20 minutes reported even during off-peak hours

What reviews say by service

Specialty Coffee & Roastery Cafes
Kopi and teh rated far below standard; diluted and overly sweet.
Halal / Muslim-Friendly Cafes
Halal-certified authentic Malaysian dishes available; nasi lemak is popular. Order accuracy and special requests sometimes ignored.

How it compares

  • Rated 4 against a 4.37 average across the 336 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 36
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
128
4
27
3
15
2
8
1
32

Common questions

What is the signature dish?
Nasi lemak ayam goreng, priced at RM6.90 before the 6% service tax (RM7.30 final).
How long is the typical wait for food?
Reviewers report 15-20 minutes even during off-peak hours and when the cafe is less than half full.
Is it easy to park?
Yes. Parking costs RM1 for the first three hours on weekdays in the NSK Kota Damansara location.

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Last updated 2026-07-06