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Helado Desserts & Cafe @Sunway Damansara

Updated 2026-07-06 · 2,606 reviewed · 432 listed · Scored from 95 Google reviews · How we rank ›

4.0(95) 51 low data composite score See reviews on Google ✓ Verified
Specialty Coffee & Roastery Cafes
Helado Desserts & Cafe @Sunway Damansara
Service
Specialty Coffee & Roastery Cafes
Reviews
95

What recent reviews say

Helado serves premium New Zealand ice cream with large scoops and flavours reviewers consistently praise as creamy and well-balanced. Strong ice cream quality attracts repeat customers, though service reliability and hygiene practices divide opinion, and the no-sample policy frustrates some.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Sentiment has stabilized around ice cream quality (consistently praised in recent and older reviews), but hygiene and service complaints persist across the three-year span with no clear improvement trend.

Praised for
  • creamy, high-quality ice cream
  • generous scoop size
  • knowledgeable, warm staff
  • cozy, comfortable ambience
Watch-outs
  • hygiene concerns and hand-washing
  • inconsistent service quality
  • no tasting samples
  • no toilet facilities
  • early closing times
good-valuefresh-pastriescozy-ambiancefriendly-staffclean-restroom
Best for: Ice cream enthusiasts seeking large portions and creative flavours in a casual setting.
Think twice if: No tasting samples offered; no toilet facilities on-site; check closing times (some reviews report early closures despite posted 10pm hours).

Strengths

  • Generous scoop size, premium creamy gelato
  • Diverse flavours including seasonal specials
  • Staff recommendations for sweetness preference

Worth knowing

  • Staff members Isha and Farwa noted for warm, knowledgeable service and flavour recommendations
  • Flagship flavours include Boysenberry Ripple, Wild Berry Sorbet, Strawberry, Goody Gumdrops, and seasonal Rocky Road
  • One reviewer reported food poisoning following waffle and gelato visit and documented hand-hygiene concerns
  • Supplied ice cream for 130-person community Christmas event

How it compares

  • Rated 4 against a 4.37 average across the 336 specialty coffee & roastery cafes businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we scored this

Ranking Method
Star rating 39
Review volume 86
Review recency 0
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
7
3
13
2
7
1
11

Common questions

Do you offer ice cream samples before ordering?
No. Staff recommend flavours based on your sweetness preference, but free tasting is not available.
What are the toilet facilities?
The cafe does not have toilet facilities on-site.
What time do you close?
Posted hours list 10pm, but some recent reviews note earlier closures around 9:30pm; contact ahead to confirm.
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Last updated 2026-07-06